Support Center

Your Noxturne scooter arrives 95% assembled. Simply:

1. Unfold the scooter by releasing the locking mechanism
2. Attach the handlebars using the included 4mm Allen key
3. Charge the battery fully before first use (4-6 hours)
4. Download the Noxturne app and pair via Bluetooth

Watch our unboxing video for a visual guide.

Regulations vary by country and region:

• USA: Most states allow up to 750W without license. Check local laws.
• EU: 250W limit for public roads in most countries. Higher power models for private property only.
• UK: Currently restricted to rental schemes on public roads. Private use allowed.
• Australia: 200W limit in most states. Check local regulations.

Battery lifespan depends on usage and care:

• Typical lifespan: 500-1000 charge cycles
• Daily use: 2-4 years
• Occasional use: 4-6 years

To maximize battery life: avoid extreme temperatures, don't store at 0% or 100% for long periods, and use the original charger.

Delivery times by region:

• USA: 3-5 business days (Free over $500)
• Canada: 5-7 business days
• EU: 5-8 business days
• UK: 3-5 business days
• Australia: 7-10 business days

All orders ship within 24 hours from our warehouses in California, Netherlands, and Singapore.

Once your order ships, you'll receive an email with tracking information. You can also:

• Log into your account and view order history
• Use our order tracking page
• Contact support with your order number

We offer a 30-day money-back guarantee on all scooters:

• Scooter must be in original condition with less than 10km on the odometer
• All original packaging and accessories included
• Return shipping is free for defective items
• Customer pays return shipping for change of mind ($50-100 depending on location)

Refunds processed within 5-7 business days after we receive the return.

Yes! Exchanges are accepted within 14 days. The price difference will be charged or refunded accordingly. Contact our support team to initiate an exchange.

Try these steps:

1. Ensure battery is charged (check charger LED)
2. Check power button - hold for 3 seconds
3. Verify kickstand is up (safety feature)
4. Check fuse in charging port
5. Reset by holding power + brake for 10 seconds

If still not working, contact support.